Dear Friends,
Have a question? Below are some of the most frequently asked questions that we receive and our responses. If you have a question that's not covered please, by all means, drop us an e-mail and we'll be happy to answer.

Thank you.

All rates are quoted on a per room basis with two persons occupying the room.

We wrote to KualaLumpurHotels.com but have not received a reply. Why?

We do our best to reply to all legitimate e-mail inquiries within an hour or so. However, if you have not received a reply it is more than likely due to one of the following causes :
- Incorrect E-mail Address: More often than not, the e-mail address that was provided to us was not correct. Please check that your e-mail address is correct and resend.
- Incorrect Date: We sort e-mail by date and if the date on your e-mail server or computer is wrong we may not be aware that you have sent us an e-mail.
- Not Received: Not often, but every once in a while we simply do not receive your e-mail
- Other: Some e-mail servers, most notably AOL and Earthlink have spam filters in place that do not deliver "unauthorised" e-mail without prior approval - please check and make sure that your e-mail server will accept e-mail from stay@kualalumpurhotels.com. And finally, without a confirmed reservation, we do not provide contact details for any hotel and ignore such requests.

First, after you have found a hotel to your liking, click on the reservation form fill in all the blank fields and submit. KualaLumpurHotels.com's reservation staff will check with your requested hotel for availability. If room/(s) is/(are) available we will advise you, via e-mail, that a booking has been made in your name. Likewise, if no room is available we will advise you of that and suggest alternative accommodations. All hotels require a deposit or credit card to confirm the booking (to cut down on bogus reservations). We do not 'bait and switch' - hotels that are fully booked are posted in advance (click here to view).

As such in order to confirm your booking you will need to forward your credit card information within 48 hours - We will provide you with the location of our secure server or, if you prefer, you may e-mail or fax this information to our office. If we do not receive your credit card details within 48 hours, the reservation is canceled. Please be advised that KualaLumpurHotels.com will not charge any amount to your credit card. We only pass this information onto the hotel. Once we have the credit card information we will e-mail to you the hotel's confirmation number or code.

At that time you are subject to the hotel's cancellation policy (usually 48 hours prior to arrival or one night's stay is charged to your account by the hotel). However each hotel has its own cancellation policy, which is posted on the hotel's reservation form. Read this information carefully. If you have any changes to your booking you must advise us accordingly. We confirm all cancellations with the hotels.

Sorry, no. The rates are quoted by the hotels and, for any number of reasons, are in Malaysian Ringgit - it is not up to KualaLumpur Hotels.com.

Since starting KualaLumpurHotels.com in 2000, we have made countless site inspections at hotels all throughout Kuala Lumpur We have conducted quarterly rate surveys and have received a fair amount of feedback from our clients - so much so - that we feel confident in pointing out which hotels provide the most value for money in any given price range.

Preferred hotels are those hotels where the management has, over the years, demonstrated an effort to offer superior value for money in terms of facilities, customer service, friendliness and cleanliness.

We value your privacy as much as we treasure ours. When we contact a hotel to confirm a booking we only provide to the hotel that information which the hotel would normally obtain during check-in or registration. We do not use any of the information you have given us for any other purposes nor do we sell, rent or give your information to any 3rd parties. We never have and we have no plans to do so. For more information please click here

For many countries yes. For more information please click here.
However things have a way of changing and it is best to get more complete, up to date information at the nearest Malaysian Embassy.

No. As long as you abide by the hotel's cancellation policy (usually 24 to 72 hours advance notice; fyi, each hotel's policy is different and the hotel's policy will be written on the hotel's reservation page) there is never a fee to change or cancel your reservation with KualaLumpurHotels.com.

Sorry, no. Inasmuch as we cannot verify the authenticity of the requesting party we cannot take responsibility to forward any commercial communications whatsoever. You will need to contact the travel agent, hotel or reservation service that made the reservation in the first place.