Shangri-La

11 Jalan Sultan Ismail, Kuala Lumpur 50250

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Location: A stay at Shangri-La Kuala Lumpur places you in the heart of Kuala Lumpur, within a 15-minute walk of Suria KLCC Shopping Centre and Petronas Twin Towers. This family-friendly hotel is 0.7 mi (1.2 km) from Pavilion Kuala Lumpur and 0.6 mi (0.9 km) from Kuala Lumpur Tower.

Rooms: Make yourself at home in one of the 662 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities: Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the shuttle (surcharge).

Dining: Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.

Business Amenities: Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Kuala Lumpur? This hotel has 84573 square feet (7857 square meters) of space consisting of a conference center and 15 meeting rooms. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.

24-hour front desk

Ballroom

Banquet hall

Breakfast available (surcharge)

Children's pool

Coffee/tea in common areas

Computer station

Concierge services

Conference center

Conference space

Conference space size (feet) - 84573

Conference space size (meters) - 7857

Designated smoking areas

Dry cleaning/laundry service

Elevator

Elevator door width (centimeters) - 114

Elevator door width (inches) - 45

Express check-in

Express check-out

Fitness classes on site

Fitness facilities

Free newspapers in lobby

Free self parking

Free WiFi

Full-service spa

Garden

Gift shops or newsstand

Golfing nearby

Hair salon

Health club

Laundry facilities

Limo or town car service available

Luggage storage

Multilingual staff

No accessible shuttle

Number of accessible parking spaces - 2

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Number of hot tubs - 1

Number of meeting rooms - 15

Number of outdoor pools - 1

Number of poolside bars - 1

Number of restaurants - 1

Pool sun loungers

Porter/bellhop

Safe-deposit box at front desk

Sauna

Shopping center shuttle (surcharge)

Shopping on site

Stair-free path to entrance

Steam room

Television in common areas

Terrace

Tours/ticket assistance

Train station pickup (surcharge)

Valet for wheelchair-equipped vehicle

Wedding services

Wheelchair accessible parking

Wheelchair-accessible concierge desk

Wheelchair-accessible fitness center

Wheelchair-accessible lounge

Wheelchair-accessible on-site restaurant

Wheelchair-accessible path to elevator

Wheelchair-accessible public washroom

Wheelchair-accessible spa

Wheelchairs available on site

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Check-In: 2:00 PM - Anytime
Check-Out: 12:00 PM
Minimum Age: 18

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
No pets and no service animals are allowed at this property.
Contactless check-in and contactless check-out are available.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Pet Policy:

Service animals not allowed
Pets not allowed

Spoken Languages:

Hindi
Malay
English
Chinese (Mandarin)

Area Information:
Distances are displayed to the nearest 0.1 mile and kilometer.

Kuala Lumpur Forest Eco Park - 0.3 km / 0.2 mi
Kuala Lumpur Convention Centre - 0.9 km / 0.6 mi
Kuala Lumpur Tower - 0.9 km / 0.6 mi
Petrosains Science Discovery Centre - 1 km / 0.6 mi
Suria KLCC Shopping Centre - 1 km / 0.6 mi
Changkat Bukit Bintang - 1 km / 0.6 mi
Petronas Twin Towers - 1.1 km / 0.7 mi
Pavilion Kuala Lumpur - 1.2 km / 0.7 mi
Fahrenheit 88 Shopping Mall - 1.3 km / 0.8 mi
Jalan Alor - 1.3 km / 0.8 mi
Starhill Gallery - 1.3 km / 0.8 mi
KLCC Park - 1.3 km / 0.8 mi
Lot 10 Shopping Centre - 1.3 km / 0.8 mi
Kottu Malai Pillayar Temple - 1.4 km / 0.9 mi
Menara Maybank - 1.4 km / 0.9 mi

The nearest airports are:
Subang (SZB-Sultan Abdul Aziz Shah) - 25.5 km / 15.8 mi
Kuala Lumpur International Airport (KUL) - 61.1 km / 38 mi

The preferred airport for Shangri-La Kuala Lumpur is Kuala Lumpur International Airport (KUL).

Other Information:

Professional property host/manager
Contactless check-out is available
Contactless check-in is available
Essential workers only - NO

Hotel Currency : MYR

Payment Types:

Visa
Debit cards
Cash
American Express
JCB International
Mastercard

Optional Fees:

Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: MYR 174.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Room Details

Family Suite, 1 King Bed (Premier)

1 King Bed

861-sq-foot room with city views

Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location

Layout - Dining area and sitting area

Internet - Free WiFi and wired internet access

Entertainment - LCD television with premium channels

Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

Bathroom - Private bathroom, shower, bathrobes, and slippers

Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Accessibility - Phone accessibility kit

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Horizon Club, Executive Room, 1 King Bed

1 King Bed

420-sq-foot room with city views

Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location

Layout - Separate sitting area

Relax - In-room massage available

Internet - Free WiFi and wired internet access

Entertainment - LCD television with premium channels

Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

Bathroom - Private bathroom, shower, bathrobes, and slippers

Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Accessibility - Phone accessibility kit

Need to Know - Shared accommodations

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Executive Room, 2 Twin Beds

2 Twin Beds

420-sq-foot room with city views

Layout - Separate sitting area

Relax - In-room massage available

Internet - Free WiFi and wired internet access

Entertainment - LCD television with premium channels

Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

Bathroom - Private bathroom, shower, bathrobes, and slippers

Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Accessibility - Low-height counters and sink, magnifying mirror, hand-held showerhead, low bed height (inches): 25, low-height desk, low desk height (inches): 29, low-height bed, lever door handles, doorbell and phone notification, phone accessibility kit, lowered counter and sink height (inches): 33, thin carpet in room, low-height door lock, wheelchair-width doorways, wheelchair accessible, wheelchair-accessible doorway width (inches): 35, and bathroom emergency pull cord

Need to Know - Shared accommodations

Smoking And Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Premier Suite, 1 King Bed (Selection)

1 King Bed

861-sq-foot soundproofed room with city and garden views

Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location

Layout - Dining area and sitting area

Relax - In-room massage available

Internet - Free WiFi and wired internet access

Entertainment - LCD television with premium channels

Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

Bathroom - Private bathroom, shower, bathrobes, and slippers

Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Accessibility - Phone accessibility kit

Need to Know - Shared accommodations

Smoking And Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Horizon Club, Executive Room, 2 Twin Beds

2 Twin Beds

420-sq-foot room with city views

Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location

Layout - Separate sitting area

Internet - Free WiFi and wired internet access

Entertainment - LCD television with premium channels

Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets

Bathroom - Private bathroom, shower, bathrobes, and slippers

Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Accessibility - Phone accessibility kit

Need to Know - Shared accommodations

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Premier Room, 2 Twin Beds (Selection)

2 Twin Beds

861-sq-foot room with city views

Club Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location

Layout - Dining area and sitting area

Relax - In-room massage available

Internet - Free WiFi and wired internet access

Entertainment - LCD television with premium channels

Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

Bathroom - Private bathroom, shower, bathrobes, and slippers

Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Accessibility - Phone accessibility kit

Need to Know - Shared accommodations

Smoking And Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Executive Room, 1 King Bed

1 King Bed

419-sq-foot room with city views

Layout - Separate sitting area

Relax - In-room massage available

Internet - Free WiFi and wired internet access

Entertainment - LCD television with premium channels

Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

Bathroom - Private bathroom, shower, bathrobes, and slippers

Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Accessibility - Phone accessibility kit, low bed height (inches): 25, lever door handles, low desk height (inches): 29, wheelchair-accessible doorway width (inches): 35, lowered counter and sink height (inches): 33, low-height door lock, wheelchair-width doorways, doorbell and phone notification, thin carpet in room, low-height bed, low-height counter and sink, wheelchair accessible, and low-height desk

Need to Know - Shared accommodations

Smoking And Non-Smoking

Room/bed type depends on availability at check-in

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Premier Room, 1 King Bed (Business)

1 King Bed

420-sq-foot room with city views

Layout - Separate sitting area

Internet - Free WiFi and wired internet access

Entertainment - LCD television with premium channels

Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

Bathroom - Private bathroom, shower, bathrobes, and slippers

Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Accessibility - Phone accessibility kit

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Deluxe Room, 1 King Bed

1 King Bed

398-sq-foot soundproofed room with city and garden views

Layout - Separate sitting area

Internet - Free WiFi and wired internet access

Entertainment - LCD television with premium channels

Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Accessibility - Phone accessibility kit

Smoking And Non-Smoking

Room/bed type depends on availability at check-in

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Star Rating

Guest Ratings

Overall

4.6

Amenities

4.5

Cleanliness

4.7

Comfort

4.6

Condition

4.5

Neighborhood

4.4

Service

4.6

General Information

Address

11 Jalan Sultan Ismail, Kuala Lumpur 50250

Check-In

From: 2:00 PM - Anytime

Check-Out

Until: 12:00 PM

Chain

Shangri-La Hotels and Resorts

Total number of rooms : 662
Number of floors : 28

Preferred Airport

KUL

Shangri-La

Star Rating

Guest Ratings

4.6

4.5

4.7

4.6

4.5

4.4

4.6

General Information

Kuala Lumpur Hotels